Call Center Support

Call Center Support

Capability Statement

Core Competencies

Some see a call center as an expense. You see it as an investment in your mission and brand. So invest wisely with Addx call-center professionals who possess the experience and training to support your business and satisfy your callers. For “Navy 311” all of our call center staff are U.S. military veterans who intimately understand their callers’ technical and maintenance issues. And because their badges say Addx, they expertly triage, assign, track, and route support requests to the appropriate support provider. So the next time you’re looking to staff a call center, let Addx answer the call.

Call Center Experts Who...

  • Understand your subject matter
  • Are call center–certified
  • Support your business process
  • Collaborate to share information

Past Performance

Global Distance Support Community (GDSC) Navy 311, U.S. Navy

At the Norfolk Naval Air Station, GDSC Call Center Services (CCS) operates Navy 311, a 24/7 call center that advocates for Fleet customers and coordinates efforts across Navy call centers. Addx’s call center professionals coordinate and synchronize their services by developing business rules and using Change Control Board processes and procedures. They respond to a vast range of queries and requests arriving by phone, fax, email, internet, naval message, and other modes. They also track and report call metrics.

Contact

Hampton Oberle, PMP Director, Integrated Program Solutions Group
As Director, Integrated Program Solutions Group, Mr. Oberle provides oversight and ensures operational performance for several technical, engineering, and administrative contracts supporting Civil and National Defense agencies. Read More
Office: (703) 933-7637 x225 Fax: (703) 933-7638

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Company Information

DUNS: 039872622; CAGE:1XPA3 NAICS: 541611, 541511, 541330

The Addx Difference

Vets Serving Vets

As a service-disabled, veteran-owned small business, Addx goes the distance to hire service veterans, prepare them to excel, and place them on contracts where their military backgrounds will be an asset.

Scalable Performance

At Navy 311, Addx’s call-center experts have fielded more than 10,000 incoming calls, emails, chats, and internet requests per month.